1. Introduction
LTBR ("we", "our", or "us") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your information when you use our platform and services.
2. Information we collect
- Account information: your name, email address, and password when you create an account.
- Indexed content: the public website pages we crawl on your behalf and any knowledge you add to build your agent.
- Usage data: how you use the service, including chat messages sent to your agent and aggregate usage counts.
- Payment information: billing details, processed securely through our payment provider — we never store full card numbers.
3. How we use your information
- Provide, maintain, and improve the service
- Build and operate your agent from the content you index
- Process transactions and send related account messages
- Respond to your questions and support requests
- Monitor usage to enforce plan limits and prevent abuse
4. AI processing
To build and run your agent we use third-party AI providers: an embedding provider turns your indexed content into a searchable form, and a language-model gateway generates replies. Only the content needed to answer a question is sent at query time. We do not sell your data or use it to train third-party models.
5. Data security
We use industry-standard technical and organizational measures to protect your information, including encryption in transit (TLS). No method of transmission or storage is perfectly secure, but we work to protect your data and limit access to it.
6. Data retention
We retain your information for as long as your account is active or as needed to provide the service. You can request deletion of your account and associated data at any time by contacting us.
7. Your rights
- Access the personal data we hold about you
- Correct inaccurate personal data
- Request deletion of your personal data
- Object to or restrict certain processing
- Request a portable copy of your data
8. Cookies
We use essential cookies and local storage to keep you signed in and remember preferences. We do not use advertising or cross-site tracking cookies.
9. Children's privacy
The service is not intended for children under 16, and we do not knowingly collect personal information from them.
10. Changes to this policy
We may update this policy from time to time. We will post the revised version here and update the "last updated" date below.
11. Contact us
Questions about this policy? Email us at privacy@ltbr.cloud.